FAQ
Frequency Asked Question
Built for those who move with purpose. Designed for energy in motion.
ORDERS
Choose your piece, select your size, and check out.
Yes — within 12 hours of placing it.
Yes. You’ll receive confirmation via email or SMS.
We’ll reach out and offer a replacement for another style or color, subject to availability.
SHIPPING
Across Kenya and worldwide.
Kenya: 1–2business days
International: 5–14 business days
Yes. Once your order moves, so do you — tracking details will be shared.
International orders may be subject to customs fees, covered by the customer.
RETURNS & EXCHANGES
Yes — within 24hrs of delivery.
Unworn, unwashed, and returned in original condition with tags attached.
Yes. Discounted pieces are final and non-returnable.
Customers, unless the item is faulty.
PAYMENTS
M-Pesa, debit cards, and credit cards.
All orders must be paid in full before shipping.
Yes. Every transaction is protected through secure gateways.
No. We do not offer pay on delivery.
LUXURY • EXCLUSIVE
Yes. Luxury, and Exclusive pieces may follow stricter return conditions due to limited availability.
Most Exclusive drops are limited edition and will not be restocked.
No. All releases are first-come, first-served.
Customers, unless the item is faulty.
IMPORTANT NOTES
Colors may vary slightly due to lighting or screen settings. Limited pieces are subject to availability. By placing an order, you agree to VYTRA _AFRICA’s Terms & Conditions
NEED HELP?
For assistance, contact us via Instagram, TikTok, Facebook, or our Contact Page. We’re here to ensure your VYTRA experience is seamless.